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HOW DO I CHANGE OR CANCEL MY ORDER?

Contact our Customer Service Department as quickly as possible at the following address: hello@neptowatch.com Please indicate the name you used to place the order or the order reference number. We will thus be able to change or cancel your order before shipping.

HOW DO I RETURN A DEFECTIVE OR NON-CONFORMING PRODUCT? 

We recommend that you examine the merchandise immediately upon receipt to check that it is correct and free from defects.  If this is not the case, please submit a claim to our Customer Service Department within 30 days following the date of your purchase.

HOW CAN I TRACK MY PARCEL?

You will receive a confirmation email with a tracking number once your order has been prepared and handed over to the carrier.

I CHANGED MY MIND AND WISH TO RETURN THE PRODUCT—HOW DO I DO THIS?

You can, of course, return your order to us by exercising your right to cancel within 10 days following the date of your purchase. You will receive a full refund for the order once we receive the product; however, you are responsible for paying the return costs. Please contact the Customer Service Department in this case at the following address : hello@neptowatch.com

HOW LONG DOES SHIPPING TAKE?

For France, the normal shipping time is 2 to 3 business days when the order is sent by standard shipping. Expect 3 to 5 days for Europe and 5 to 10 days for the rest of the world. The shipping time can be reduced by selecting express delivery in your cart during check-out.

IS MY WATCH WATER RESISTANT?

All our watches are water resistant up to 5 ATM. The watches can thus resist a pressure of 5 bar, which protects them against any accidental contact with water (splashing, rain, housework). However, it would be best to avoid using them while swimming, diving or in the shower. We recommend that you do not expose your watch to direct contact with water, especially one with a leather strap.

FOR HOW LONG IS MY WATCH COVERED BY THE WARRANTY?

All our watches are guaranteed for 2 years from the date of purchase. This warranty covers all defects in materials and workmanship, i.e. defects in the movement, watch case, glass or watch strap. However, the warranty does not cover any damage linked to poor care or improper use (e.g. scratches or impacts) or any aesthetic changes caused by normal consistent use over time (e.g. changes to the watch strap's colour, fine scratches on the watch case, stretching or scuffing on the leather).

HOW CAN I REPAIR MY WATCH?

We will repair any material or workmanship defects in your watch free of charge throughout the entire period of the warranty. Please contact our Customer Service Department (hello@neptowatch.com) to explain the problem and provide your order number. We will analyse your request and contact you as soon as possible with more detailed information.

WHEN DO I HAVE TO REPLACE THE BATTERY IN MY QUARTZ WATCH?

Our batteries last approximately 2 years. You can have it replaced at any jewellery or watch shop. This service is generally free of charge or incurs a small fee.

DID WE NOT ANSWER YOUR QUESTION?

Please feel free to send us a message via our Contact page.